FundAssist’s goal is to forge long-term relationships with clients. At the core of every client relationship is a win/win philosophy. We believe the more tailored and flexible the solutions we deliver, the better the client experience. We know that our success is determined, ultimately, by our clients’ success.  

We pride ourselves on core principles that influence our day-to-day interactions with clients—and with our own team: 

We know that it is often the small, seemingly minor issues that can result in costly risks. That sometimes it’s what you don’t do that can undo you. Part of our job is to help you anticipate—and avoid—missteps. We work on the frontline of international fund operations every day, providing guidance and administrative support to hundreds of funds around the world. That collective understanding is difficult to match. For boutique fund managers and established global funds alike, our shared knowledge, practical advice and “roll up our sleeves” approach to tackling issues has proven invaluable. By sharing our insights and knowledge, we become part of the solution—not just a vendor executing routine tasks.

We take the time to listen, to truly understand each client’s business objectives and products. We tailor the services we deliver based on the client’s specific needs, including support for highly unique and innovative products or strategies. The inherent flexibility of our proprietary systems, processes and tools—all backed by the proven experience of our team—provides a client with the freedom to focus on fund management and performance, as well as new product development, all with the assurance that operational issues will be handled with attention and flawless execution.

As our clients’ businesses develop and change, we’re ready to help. From expansion into new geographical markets and market sectors to the launch of a new offering, our goal is to make each move as painless, risk-free and cost-effective as possible. As a client’s scope expands FundAssist can offer unrivalled experience and proven processes in addressing country-specific, regional and global challenges.

We are committed to clearly documenting the services to be delivered, including project milestones, timelines and associated costs. We ensure project costs are visible and accountable, allowing clients to budget and plan—and not encounter unexpected billing surprises. Oftentimes, we work with clients to apportion our service costs based on their specific accounting and reporting needs, including cost allocations to a product, department or other custom parameter.

When FundAssist agrees to deliver a service, we take full ownership of the task. Our clients delegate with confidence, knowing that when an issue occurs, FundAssist will find a way to resolve it. Project and information hand-offs are smooth. We work with client teams to establish key milestones and responsibilities, and along the way FundAssist provides check-points to keep clients fully informed.